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Client Experience Administrator

Nascentia Health • Syracuse, NY, US • published 2026-11-06 00:59:38.713255

Description

The Client Experience Administrator (CEA) coordinates the daily activities, reporting, and follow\-through that improve the experience of Nascentia Health’s clients, members, patients, residents, caregivers, providers, and community partners. The role organizes meetings, maintains CRM records and change requests, manages routine dashboard reporting, responds to inquiries, and tracks concerns and improvement initiatives through completion. Onsite Role \| Monday–Friday, 8:00 AM–4:30 PM Working across the Managed Long\-Term Care (MLTC) Plan, Medicare Insurance Plans, Certified Home Health Agency (CHHA), Licensed Home Care Services Agency (LHCSA), and housing services, the Administrator turns CXO priorities into organized work plans and actionable information. The position exercises judgment within established procedures, recommends improvements, and brings unresolved barriers to the CXO. Enterprise strategy and standards remain with the CXO; operational and clinical decisions remain with the responsible leaders. **Performance Responsibilities and Standards:** **Meeting and Initiative Coordination** * Coordinate the Experience Leadership Team and related meetings, including scheduling,...

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