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Business Operations Manager II, Advanced Process and Tools

EchoStar • Englewood, CO, US • published 2026-10-06 13:34:04.291539

Description

Company Summary: EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live\-streaming and on\-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Department Summary: Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents. Job Duties and Responsibilities: **Candidates must be willing to participate in at least one in\-person interview:** The Business Operations Manager II addresses critical agent and customer friction points across operational processes and support tools. By leading a team of Program Managers, this role resolves systemic process gaps and tool limitations that drive up contact volume and operational costs. Through strategic collaboration with IT and CXO leadership, the position ensures targeted technical enhancements are prioritized and implemented ...

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