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Dental Lab Customer Service Specialist

Apex Dental Laboratory Group • Eden Prairie, MN, US • published 2026-10-07 21:03:27.374709

Description

**General Description of Function:** Provide initial primary phone response for inbound customer calls. Insure accurate and timely response to customer needs by appropriate team members, answer basic case questions, or schedule services for customers. The Customer Service Specialist will be able to provide guidance to the caller by assisting with customer issues through resolution, case follow\-up, follow\-up and proactive communication with customers. **Primary Responsibilities and Essential Functions of the Position:** * Answer incoming calls related to new cases * Answer incoming calls related to the turn\-around time of a case already in the lab * Call on incoming cases that have insufficient time for fabrication * Call on all late cases due to production delays * Responsible daily for opening and disinfection process of incoming cases as required by SOP (Standard Operating Procedures) * Enter case information through LMS and check status of cases in software for customers upon their inquiry * Package outgoing cases for delivery * Re\-enter cases for billing purposes * Check QC pull report and make necessary changes and adjustments to dates * Open and set up new accounts and pr...

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