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General Manager

MCR Hotels • SeaTac, WA, US • published 2026-10-16 08:18:39.083966

Description

Residence Inn Seattle Sea\-Tac Airport **SECTION ONE:** MCR Universal Role Standards EXECUTIVE SUMMARY CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well\-organized and safe hotels for our guests. AREAS OF EXCELLENCE * Happy Guests * Spotless Cleanliness * Product Consistency \& Quality * Teamwork DUTIES AND EXPECTATIONS 1\) Happy Guests * Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. * Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed. * Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. * Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. * Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. * Events: Awareness and support for all groups and events at the hotel. * Technology: Understanding of relevant technology for each role. * Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. 2\) Spotless Cleanliness * Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept cle...

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