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Customer Support Program Manager

Enseo, LLC • Plano, TX, US • published 2026-10-02 09:58:52.569415

Description

**Company Overview:** At Enseo, we’re redefining what hospitality technology can be. We provide the technology for modern hospitality — helping hotels across the U.S., Canada, and Mexico deliver personalized digital guest experiences while simplifying operations behind the scenes. Our solutions enable hotel teams to improve guest satisfaction, operate more efficiently, and unlock new revenue opportunities. From in\-room entertainment and reliable connectivity to guest engagement and property\-wide insights, Enseo’s platform supports some of the most recognized hotel brands in the industry. Our technology powers more than 84 million guest experiences each year across over 330,000 rooms. **Position Overview:** We're looking for a hands\-on customer support professional who has worn many hats in a contact center and enjoys the variety. You'll move between the phones and the back office: handling escalated and overflow contacts, coaching agents, leading training and enablement, and building the processes that help the team scale. You'll report to the Vice President of Customer Support and partner closely with our on\-site leadership in the Philippines, who run workforce management, qua...

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