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Specialist - Human Resources Shared Services - Tier 2

Memorial Healthcare System • Miramar, FL, US • published 2026-11-04 15:16:16.143605

Description

**Location:** Miramar, Florida At Memorial, we are dedicated to improving the health, well\-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. **Summary:** The HR Shared Services Tier 2 Specialist is responsible for analyzing and answering escalated and complex HR related inquiries. This role is responsible for ensuring effective execution of HR transactions to support both employees and HR professionals. The Tier 2 Specialist will carry out complex HR processes such as Benefits, FMLA reporting, and other escalated queries from Tier 1 (first line employee support) as well as a liaison to resolution of inquiries with local HRBPs, HRIS, COEs. **Responsibilities:** Acts as liaison and escalation point with contacts including local HR, COEs and other key stakeholders.Troubleshoots and resolves issues, and recommends changes for process improvement.Ensures efficient and accurate resolution of cases within a Shared Service team.Educates employees of HR Shared Services in order to build a knowledge base to assist with first call resolutio...

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