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Head of Business Excellence

Siemens Healthineers • Cary, NC, US • published 2026-10-15 20:18:12.510775

Description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Supports the development and adaption of the assigned units´ strategy, and ensures implementation of respective programs and measures, for the organization assigned.**Position Overview:** As **Head of Business Excellence** in North America Customer Service, you lead a small team that continuously monitors Customer Service operations for emerging problems, rates their severity, diagnoses root cause, and resolves them together with operational leaders, before an issue becomes a customer escalation or a missed customer commitment. Your team determines why performance is diverging from the expected norm, what it is worth to act, and how the workflow must change so that process and AI improvements deliver operational outcomes at scale. The role is the bridge between signals and operational execution. Business Excelle...

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