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Front Desk Manager

VIP Laser Eye Center • Palm Beach Gardens, FL, US • published 2026-09-28 02:55:06.888560

Description

* Supervise, schedule, and coach front desk staff and patient service coordinators; conduct performance check\-ins and support onboarding of new hires. * Oversee patient check\-in/check\-out, appointment scheduling, and surgical/procedure scheduling coordination for clinic and laser vision correction visits. * Ensure accurate verification of insurance eligibility, benefits, and authorizations prior to appointments and procedures. * Monitor daily patient flow and coordinate with clinical staff and technicians to minimize wait times and keep the schedule on track. * Serve as the first point of escalation for patient concerns, complaints, or billing questions, resolving issues promptly and professionally. * Oversee collection of co\-pays, deductibles, and outstanding balances at time of service; reconcile daily front\-desk cash drawer and payment postings. * Maintain compliance with HIPAA and patient privacy standards in all front\-office communications and record handling. * Manage front\-office supply levels (forms, receipt paper, dispensary/loaner items) and coordinate reorders with the practice administrator. * Train staff on EHR/practice management software, phone etiquette, and ...

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