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Senior Customer Success Manager (m/f/d)

Boardwise GmbH • Berlin • published 2026-11-02 15:17:13.674702

Description

Your mission As a Senior Customer Success Manager at Boardwise, you will help our enterprise customers successfully implement, adopt, and scale Boardwise across their organisation. You act as a trusted advisor for board offices, executive assistants, governance teams, and senior stakeholders - combining customer success with consulting and change management.Your focus is to guide customers through onboarding and adoption, identify organisational challenges, and ensure that Boardwise creates long-term value in their daily work. Your responsibilities: Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion Lead implementation and change projects with multiple stakeholders Consult customers on governance, meeting preparation, collaboration, and decision-making processes Facilitate onboarding sessions, workshops, trainings, and enablement formats Identifyadoption risks and develop clear actions to increase usage and customer value Build strong relationships with board offices, executive assistants, legal, governance, IT, and senior stakeholders Share customer feedback and insights with Product, Tech, Sales, and Leadership Improve CS process...

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