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Customer Service Rep

Wellstar Health System • Marietta, GA, US • published 2026-10-02 09:58:52.546544

Description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well\-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. **Work Shift** Day (United States of America)**Job Summary:** Utilizes the Standards of Gold as the foundation for all actions. Oversees the customer service initiatives throughout facility. Acts as a liaison among patients, families, visitors and employees. Completes daily rounds. Assists in answering non\-medical inquiries relating to facility visit. Assists personnel in solving consumer related problems to ensure customer satisfaction. Communicates knowledge concerning facility/system policy and procedures to maintain up\-to\-date information. Investigates customer's concerns. Documents customer service responses. Maintains data. Reports findings. Follows up with all parties within designated timeframe. Works i...

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