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Operations Manager

Marketplace PHL • Philadelphia, PA, US • published 2026-10-11 03:03:33.089370

Description

Marketplace PHL is seeking a dynamic and results\-driven Senior Operations Manager to support and elevate our award\-winning concessions program at Philadelphia International Airport. This role is instrumental in ensuring that our food, beverage, and retail offerings deliver a best\-in\-class experience for millions of travelers each year. The Operations Manager partners closely with merchants, stakeholders, and service providers to drive operational excellence, uphold brand standards, and create an environment where local and national concepts thrive. This position plays a key role in fostering strong relationships, maintaining high\-quality standards, and ensuring our program reflects the vibrancy and diversity of Philadelphia. **What You’ll Do** * Serve as a trusted partner and primary point of contact for concessionaires, building strong, collaborative relationships. * Support merchant success by addressing operational needs, resolving concerns, and driving continuous improvement. * Maintain open, proactive communication and ensure timely follow\-up on all merchant inquiries and issues. * Conduct regular walkthroughs to ensure exceptional standards of cleanliness, service, pres...

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