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Field Service Specialist III

Waters • Kansas City, MO, US • published 2026-09-30 13:58:50.896223

Description

Overview: Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer\-focused professionals that are technical experts on Waters’ product suite. In this role, you will be supporting all aspects of our clinical market segment, including both liquid chromatography (LC) and mass spectrometry (MS) products. **The Newborn Screening Senior Field Service Specialist** will primarily provide on\-site support to our newborn screening customers with some time spent at other clinical labs in the area. In addition, the Field Service Specialist will follow our complaint handling process for Waters Clinical product offerings, ensuring a high level of compliance. **Waters Corporation is seeking a highly skilled, motivated and customer\-focused individual to join our America's Advanced Diagnostics Division in the Kansas City, MO area.** Responsibilities: * Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, Informatics), primarily focused on LC/MS systems used for newborn screening applications * Establish and maintain effective relationships with external and internal customers ensuring their succ...

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