All jobs → Partner boards

Stakeholder Experience Advisor - Evernorth Health Services - Remote

The Cigna Group • Remote, US • published 2026-10-01 03:58:50.097456

Description

*Turn stakeholder feedback into meaningful improvements for the people and organizations we serve.* Join a team that brings ambition, compassion, and expertise to every stakeholder interaction. As a Stakeholder Experience Advisor, you will serve as a strategic partner and internal consultant, connecting feedback, data, and business insight to practical recommendations. You will help leaders understand stakeholder needs, improve experiences, and strengthen service delivery, operations, and business outcomes across employees, members, providers, clients, employers, brokers, and other key groups. **Responsibilities** * Lead current\-state and future\-state journey mapping across stakeholder experiences, identifying moments that matter, pain points, operational friction, handoff issues, and ownership gaps. * Translate journey insights into prioritized opportunities that improve service, processes, and stakeholder outcomes, and define measures that connect experience results to business goals. * Combine insights from surveys, complaints, escalations, audits, operational metrics, and other listening channels to identify themes, root causes, emerging risks, and improvement opportunities. ...

Get jobs like this daily in Telegram: @careeri_bot