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Digital Support Specialist

GP Strategies • Troy, MI, US • published 2026-10-03 03:13:59.937513

Description

**DIGITAL SUPPORT SPECIALIST** **SUMMARY:** The Digital Support Specialist acts as an inbound support contact and is responsible for assisting dealers and field personnel by providing guidance, solving issues, and ensuring a positive experience. They utilize their knowledge and skills to troubleshoot problems and offer solutions, often acting as the first point of contact between the OEM and its dealers. This fast\-paced role requires the ability to move quickly from one task to the next and handle a constant flow of incoming calls and emails. **ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following. Other duties may be assigned. * Act as an inbound point of contact for all dealers across digital initiatives for sales and service. * Handle a regular flow of incoming calls and emails and respond within designated timeframe. * Maintain accurate records of all dealership interactions. * Build relationships with dealers remotely via phone. * Execute phone and email communications to dealers. * Support dealers with issues and resolve vendor , billing , D2C2 questions. * Support dealers with enrollment in program solutions. * Support field personnel with general questions related ...

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