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Correspondence Representative II

None • Orange, CA, US • published 2026-10-01 09:58:24.948435

Description

**Purpose of Position:** Send written correspondence and communicate with clients via phone to obtain, review and process enrollment materials for participants of CaliforniaChoice. **Essential Functions:** Expert knowledge of all MPC Enrollment Rep I duties. Demonstrate knowledge of Correspondence duties as determined by department assessment as well as the following: * Understand company policies and procedures as they apply to CaliforniaChoice plans. * Responsible for the review and processing of the following forms including but not limited to: + Employee Applications + Change Request Forms + Employee Termination Forms + Web Based Forms * Identify and obtain missing/incomplete information on forms based on guidelines and standard operating procedures. * Follow the department Pending Item process * Compose clear and concise written correspondence (i.e. pending item requests, denials, confirmations, memos, letters, etc.). * Place outbound calls to obtain missing/incomplete information on forms. * Maintain working knowledge of all products and systems used for job function (i.e. Pegasus, doc\-link, SharePoint, etc.) * Enter appropriate comments in a clear and succinct manner into P...

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