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IT Service Desk Specialist II

Lawelawe Technology Services Inc • Quantico, VA, US • published 2026-10-23 02:05:07.152140

Description

**Who We Are** Lawelawe is a Native Hawaiian Owned Small Disadvantaged Business (NHO SDB) that specializes in providing a range of services to federal government clients, including program management, digital solutions, human capital and training, and medical staffing. Lawelawe leverages our NHO status to secure federal contracts that not only drive business success but also support our overall mission to uplift economically disadvantaged Native Hawaiian families and preserve the Native Hawaiian heritage. **You Are** As an IT Service Desk Specialist Level II, you will leverage your technical experience and proficiency to provide critical IT support. In this role, you will address and resolve complex user issues, ensuring seamless operations . and supporting users with exceptional customer service. **How You’ll Make An Impact** The IT Service Desk II will provide technical assistance, support, and advice to end users for hardware, software, and systems via phone, email, or chat. Responsible for resolving moderate to highly complex technical issues, acting as the primary frontline technician to field incoming calls, and triaging tickets to respective tier levels within the service de...

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