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Customer Service Manager

Aon • Fort Wayne, IN, US • published 2026-10-06 13:34:04.298640

Description

Posting Description: **Aon Is Looking For A Customer Service Manager** We currently have an exciting hybrid career opportunity for a Customer Service Manager in our Ft. Wayne, IN office. This position will support Aon’s K\&K Insurance group Mass Merchandising business group within Aon Affinity. **Aon is in the business of better decisions:** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. **What the day will look like:** * Lead, mentor, and develop a team of underwriters, including performance reviews, coaching, and training on various platforms. * Conduct interviewing/hiring potential candidates. * Oversee the underwriting of complex or high‑value accounts, ensuring consistent application of underwriting guidelines and risk‑selection criteria. * Develop and implement underwriting strategies, policies, and procedures in alignment with Aon Service Corporation’s overall business objectives. * Monitor portfolio performance, identify trends, and recommend corrective actions to maintain profita...

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