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Service Development and Customer Engagement Specialist
University of Maryland University College • College Park, MD, US • published 2026-11-09 19:00:02.179182
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**Job Description Summary** =========================== This position is available within the University of Maryland’s Division of Information Technology (DIT). The Service Development and Community Relations Specialist supports and helps execute business and service development activities for the Mid\-Atlantic Crossroads (MAX) Unit. The position reports to the Associate Director of Business Development, Sales and Marketing and is responsible for identifying customer needs, contributing to new and enhanced service offerings, and building relationships that support MAX’s growth and long\-term sustainability. The Specialist works closely with current and prospective customers across the research and education ecosystem, including federal agencies, universities, research institutions, and regional, national, and international networks, to understand their advanced cyberinfrastructure needs and help develop solutions that deliver value. Working within the business development strategy, the Specialist helps execute the business development plan and identifies opportunities to expand services and introduce new offerings for review and approval. The Specialist helps translate customer req...
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