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Night Auditor

Holiday Inn • Mobile, AL, US • published 2026-10-23 02:05:07.145486

Description

**Attention:** We are hiring as soon as possible but please **do not** call the hotel to check on application status. We will reach out to you. The hotel front desk agent is often the first person to interact with guests, providing exceptional customer service. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed. A Day in the Life: * Provide exceptional customer service * You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner. * You will maintain positive guest relations at all times. * You will resolve guest complaints and ensure guest satisfaction. * You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. * You will process all guest check\-ins, and verify registration information with the guest. * You will handle overbooked or 'walked' guests. * You will accept and rec...

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