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Member Support Specialist - Inbound Calls - Service Queue

United Federal Credit Union • Buchanan, MI, US • published 2026-10-10 09:03:13.276776

Description

**General Summary** (What is done and why) The Member Service Advisor (MSA) Service Queue reinforces and builds member relationships through efficient response to members' service requests and solicitation of new loan and deposit product purchases. Contact with members is via inbound \& outbound phone calls; and chats. This position is responsible for consistently exceeding member expectations by matching the full range of Credit Union products and services with an informed understanding of members' needs and making appropriate lending decisions based on established guidelines. MSA is responsible for effectively diagnosing and solving members’ problems. **Essential Functions, in Priority Order** (Majority of duties, but not meant to be all inclusive or prevent other duties from being assigned as necessary) 1\. Act as the primary source of product information and service support for member and staff inquiries via phone and chats, provide timely problem resolution and account maintenance. *Time:65%* 2\. Sell and deliver all Credit Union investment and convenience products and services. *Time: 15%* 3\. Provide accurate, complete, and consistent documentation. *Time: 10%* 4\. Obtain an...

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