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Digital Operations & CRM Manager

None • Wayzata, MN, US • published 2026-10-09 09:03:26.627880

Description

Description: **Position summary** -------------------- The Digital Operations \& CRM Manager owns the day\-to\-day performance and health of Steele Brands' digital revenue channels for Crisp \& Green and Puralima. This role leads first\-party ordering (Olo), third\-party delivery (DoorDash, Uber Eats, Grubhub) and guest engagement through loyalty and CRM (Punchh). The Manager is accountable for channel uptime, campaign execution and results, and is the primary owner of SBM's delivery partner and Punchh Managed Services relationships. **Key responsibilities** ------------------------ **Digital channel operations (\~40%)** * Own digital channel uptime and ordering accuracy across all restaurants; build and maintain escalation paths for channel issues. * Lead resolution of 3PD/POS integration issues across Olo, DoorDash, Uber Eats and Grubhub; track root causes and drive permanent fixes with vendors and IT. * Serve as Olo platform owner: set configuration standards for menus, pricing, hours and store status, and lead digital setup for seasonal menus, LTOs and new restaurant openings. * Train and support restaurant teams on digital operations and tablet/order management best practices....

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