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IT Service Operations Specialist

Keller North America, Inc. • Hanover, MD, US • published 2026-10-23 20:05:56.716802

Description

Company Logo: Overview: The IT Service Operations Specialist supports reliable, standardized, and cost\-effective service operations across IT assets, end\-user technology services, vendors, and operational support processes. The role helps coordinate service requests, incidents, lifecycle activities, procurement actions, inventory updates, vendor engagement, and operational reporting to ensure work is completed accurately and within agreed service expectations. This position partners with end users, local management, Service Delivery, Procurement, Finance, vendors, and technology teams to improve operational consistency, service quality, and the end\-user experience. Responsibilities: * Coordinate daily IT service operations, including service requests, incidents, tasks, approvals, lifecycle activities, queue management, status communication, documentation, and operational escalations. * Support assigned IT services and assets from request through deployment, assignment, recovery, reuse, retirement, disposal, or service transition. * Maintain accurate records for assets, services, ownership, inventory, procurement actions, vendor activity, costs, contracts, lifecycle status, and o...

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