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Front Desk Customer Service Specialist

Senior Care Health Plans • El Paso, TX, US • published 2026-09-29 02:55:16.035910

Description

About us We are a health insurance agency dedicated primarily to serving the senior community. We assist members throughout the year by helping them navigate and fully utilize their Medicare and Medicaid benefits. Our team provides compassionate, hands\-on customer service, including resolving billing issues, organizing transportation, and scheduling medical appointments. We are looking for a patient, empathetic, and detail\-oriented **Front Desk Customer Service Specialist** to join our team. In this fast\-paced and rewarding role, you will be the primary point of contact for complex member inquiries, ensuring every caller and visitor receives warm, attentive, and effective support. **Key Responsibilities** * Answer high\-volume incoming phone calls and greet in\-person visitors with a warm, polite, and professional demeanor. * Assist members with complex inquiries regarding benefit coverage, billing, eligibility, transportation, and appointment scheduling. * Identify and resolve member issues efficiently, following through to ensure total customer satisfaction. * Accurately document all customer interactions, notes, and resolution details in the company system. * Maintain a welco...

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