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IT Support Analyst

University Co-op • Austin, TX, US • published 2026-09-30 07:58:48.835832

Description

**IT Analyst** Role Profile **Position Summary:** The IT Analyst is an exempt role that reports to the IT Manager. The IT Analyst supports day\-to\-day technology operations, infrastructure, cybersecurity, and desktop support. This role will be part of a high\-performing IT team with a strong sense of customer service. The ideal candidate brings strong expertise in Microsoft Azure, Entra ID, Intune/MDM, Cisco Meraki, and is familiar with security tools. POS and API integration experience are nice to have. **Key Competencies for Success:** Agility, Analytical Thinking, Attention to Detail, Application Support, IT Support Troubleshooting, Asset Management, Cybersecurity, Testing and Validation, Database Administration, Client Focus **Key Accountabilities \& Achievements:** **End User Support** * Provide first and second\-line technical support to end users, diagnosing and resolving hardware, software, and connectivity issues to agreed SLA targets. * Deliver clear technical guidance and documentation to improve user self\-sufficiency and reduce recurring incidents. **Hardware Deployment** * Coordinate the imaging, configuration, and deployment of end user devices including laptops, de...

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