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National Accounts Service Delivery Specialist

Century Fire Protection • Duluth, GA, US • published 2026-10-10 09:03:13.277819

Description

**Division 32 Duluth, GA****Summary** Responsible for managing post\-sale service relationships for assigned national and multi\-location customers; ensure inspections, service, and repair activities are executed in accordance with customer requirements, third\-party compliance standards, and contractual obligations. **Essential Duties and Responsibilities** include the following. Other duties may be assigned.* Establish and maintain post\-sales relationships with assigned national and multi\-location customers. * Review customer requirements, third\-party compliance standards, and set up inspection dispatches accordingly. * Monitor and review inspections monthly to ensure all dispatches are completed, updated, or canceled as needed. * Create deficiency proposals, generate and dispatch repair work orders, and communicate repair timelines to customers. * Follow up on completed inspections to confirm service quality and identify additional service opportunities. * Conduct periodic check\-ins with clients between service intervals to maintain engagement and satisfaction. * Address customer inquiries regarding billing, pricing, inspections, and service\-related issues. * Coordinate wit...

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