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Taxpayer Services Specialist 1 (NYHELPS)

None • Batavia, NY, US • published 2026-11-10 06:59:56.069711

Description

Duties Description The incumbent will work with taxpayers and their representatives to resolve taxpayers’ outstanding tax obligations, encourage taxpayers’ voluntary compliance with tax obligations, and better ensure the fair application of the tax laws. Activities include, but are not limited to, the following: * Answer complex questions and provide technical assistance to taxpayers and their representatives by phone, mail, in\-person and/or other electronic means. * Understand and logically explain complex technical requirements and provisions to taxpayers and/or tax practitioners to encourage resolution of outstanding tax obligations and/or voluntary compliance with tax obligations including, but not limited to, explanation of assessments and legal basis for bills, computation of penalties and interest, and other compliance regulations. * Assist taxpayers or their representatives by responding to inquiries, formal protests, disputes, requests for information, either written or by telephone. Effectively educate the taxpayer or representatives to resolve their questions, inquiries, requests or disputes including but not limited to explaining the consequences of missing deadlines t...

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