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Hotel Front Desk/Night Auditor

Fairfield Inn Weldon • Weldon, NC, US • published 2026-11-09 07:00:06.272539

Description

**Overview** As a Hotel Front Desk/Night Auditor, you’ll welcome guests, manage front desk operations, and complete the night audit to keep hotel records accurate and ready for the next day. You’ll use hospitality reservation systems and property management systems (PMS), including OPERA where applicable, while delivering attentive guest services throughout each shift. Your impact: Accurate night audits and responsive guest support help guests enjoy a smooth stay and give the daytime team reliable records to work from. **Responsibilities** * Check guests in and out, manage reservations, and respond to questions and requests. * Handle guest concerns with customer service problem\-solving, clear client communication, and professional guest relations. * Operate multi\-line phone systems with strong phone communication and phone etiquette. * Complete night audit tasks, review transactions, and prepare shift records. * Follow hotel emergency procedures and coordinate appropriate responses to guest needs. **Requirements** * Customer service, front desk, and hospitality experience; hotel experience is preferred. * Familiarity with hospitality reservation systems and PMS; OPERA experience ...

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