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Service Scheduling Specialist and Customer Service

VUES HARVEST • Greensboro, NC, US • published 2026-10-12 20:22:09.442795

Description

**Job Overview** We are seeking a dedicated Service Scheduling Specialist and Customer Service professional to join our team. In this role, you will be responsible for coordinating service appointments, maintaining clear communication with clients, and ensuring smooth operational handoffs. Your primary focus will be on delivering exceptional customer service while efficiently managing scheduling processes to meet client needs and organizational goals. **Responsibilities** * Communicate effectively with clients to understand their service requirements and schedule appointments accordingly. * Manage and coordinate the scheduling of service visits, ensuring timely and accurate appointment bookings. * Serve as the primary point of contact for clients, providing updates and addressing inquiries related to service appointments. * Facilitate operational handoffs by ensuring all relevant information is accurately transferred between departments or teams involved in service delivery. * Maintain detailed records of client interactions, scheduled appointments, and service history for future reference. * Collaborate with technicians, dispatchers, and other team members to optimize scheduling e...

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