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Senior Manager, Client Management Operations

VSP Vision • Remote, US • published 2026-11-11 00:59:36.010657

Description

Provide management oversight in the areas of budgeting, staffing, resource planning, and change management. Provide strategic direction and management of systems and services ensuring they continuously meet business needs. Supports planning and management activities for Client Management services. Lead the successful planning, support, and adoption of the workflow processes and/or systems Continue to evaluate technical systems, system requirements, and limitations for opportunities across the enterprise Remain agile in addressing changing business needs through technical and business process solutions Develop and maintain strategic partnerships with leadership; provide business partners and key executives with customer perspective and facilitate timely response to complex business challenges and opportunities Identify, consolidate, and prioritize training needs and coordinate training programs with the training unit Develop and maintain enterprise\-wide service level agreements and methods for monitoring service level agreements Analyze and report on achievement and causes of deviation from expectations Manage internal resources to ensure business needs are clearly understood then ...

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