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Desktop Support Technician

Texas Organ Sharing Alliance • San Antonio, TX, US • published 2026-10-03 09:13:43.228418

Description

**JOB SUMMARY:** The Desktop Support Technician II role is responsible for providing advanced technical support for installing, maintaining, and troubleshooting computer equipment, software applications, printers, and peripherals. This role addresses more complex technical issues and assists with escalated requests from Desktop Support Technician I and end\-users. The technician is also responsible for account and asset management, system monitoring, and ensuring full compliance with healthcare IT security standards, including HIPAA regulations. In this role, the Desktop Support Technician II will also help maintain network and telephony systems, providing more advanced diagnostics and repair. The technician will contribute to system performance monitoring, promptly responding to alerts, and working closely with the security team to enforce data protection measures. The role encompasses a broad range of technical support tasks, including but not limited to advanced troubleshooting of hardware, software, and connectivity issues, user account management, network diagnostics and telephony system support, and system upgrades, asset management, and documentation. **ESSENTIAL JOB FUNCTIO...

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