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Customer Service Specialist, Work Control

Radford University • Radford, VA, US • published 2026-10-01 15:58:16.232876

Description

* 55000614 * Radford, Virginia, United States * Finance \& Administration\-S/AUX * Administrative / Clerical * Full\-Time (Salaried) * Radford University **Title:** Customer Service Specialist, Work Control **Application Review Date:** 10/06/2026 **Campus Location:** Radford City \- Main Campus **Job Description** Provide excellent customer service, serving as a liaison between Facilities Management and the campus community by phone, in person, and through e\-mail. Applies technical knowledge by assigning appropriate shops and administrative knowledge by assigning appropriate funding to work orders in the Assetworks (AiM) System. Tracks and follows up on work requests to ensure timely completion. Communicates with constituents regarding scheduled events. Processes Motor Pool reservations. Distributes reports and communicates them to facilities shops. Designated as emergency call\-in/essential personnel. **Required Qualifications** Demonstrated customer service experience. Strong interpersonal, communication, and organizational skills and the ability to maintain confidentiality and interact professionally with a diverse group of constituents. Database input, retrieval, and reporting...

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