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Support Services Specialist I (Help Desk)

Leon Medical Centers • Miami, FL, US • published 2026-11-04 15:16:16.142490

Description

We are seeking a proactive, customer\-focused **IT Help Desk Technician** to join our team. In this role, you will be the first point of contact for employees who need technical assistance. You’ll diagnose issues, provide clear solutions, and ensure a positive user experience while supporting a wide range of systems, applications, and devices. **Key Responsibilities** ------------------------ **Provide Exceptional Support** * Respond to user inquiries via phone, email, or ticketing system with professionalism and urgency. * Keep users informed by clearly communicating updates, troubleshooting steps, and resolution timelines. **Troubleshoot \& Resolve Technical Issues** * Evaluate and identify issues related to hardware, software, applications, or user error. * Perform research using internal documentation and knowledge bases to resolve incidents. * Escalate inquiries to appropriate technical teams when needed, ensuring timely follow‑up. * Track the status of tickets and facilitate smooth handoffs between teams. * Ensure users are notified promptly of progress and final resolution. * Document issues and solutions to support continuous improvement. * Collect and analyze service trend...

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