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Jr. Technical Support Analyst

None • Warrenton, VA, US • published 2026-10-01 09:58:24.883018

Description

Description: OCH Technologies is seeking a highly skilled **Junior Technical Support Analyst** for the National Airspace System (NAS) Aeronautical Information Management Enterprise System (NAIMES) program, supporting the Federal Aviation Administration (FAA). The ideal candidate has experience with troubleshooting and problem\-solving issues by diagnosing issues reported by users, identifying the root cause, and providing effective solutions. The NAIMES Technical Support Analyst serves as a technical point of contact for troubleshooting and triggering all user incident reports for various desktop, software, and infrastructure configurations. This position is responsible for providing 24/7 technical assistance and support related to computer systems, hardware, and software related to aeronautical information management for the FAA. **Location**: On\-site: FAA’s Air Traffic Control System Command Center (ATCSCC) in Warrenton, VA **Core Responsibilities \& Duties:** * Assist stakeholders with troubleshooting system/application issues, coordinate with Level 2/Level 3 support for issues which require additional escalation and facilities communications to users and stakeholders when trou...

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