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Field Service Representatives / Service Desk Specialists

Bowhead • Quantico, VA, US • published 2026-09-29 14:55:37.593692

Description

Overview: FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST (MIELS): Bowhead is seeking Field Service Representatives / Service Desk Specialist to support a customer in Stafford, VA. Support for the contract will consist of program management; logistics; asset management; engineering; customer service; research and development of new capabilities; test and evaluation; manpower, training, and personnel; new equipment fielding and training; financial management; information assurance; cybersecurity; and 24X7 enterprise services operations and sustainment. This position is 100% onsite. Responsibilities: * Create, update, and manage help desk tickets for Fleet 24x7 onsite. * Ensure 24/7 support, including nights, weekends, and holidays, with timely issue resolution. * Assist in maintaining and administering Windows servers, workstations, virtual machines, and other critical systems in an enterprise environment. * Support account creation, password resets, account unlocks, system and network troubleshooting, hardware installation and repair, and data transfers. * Provide user support, guidance, troubleshooting, and training. * Install, configure, maintain, and perform routine maint...

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