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Principal SWE Lead

Microsoft • Redmond, WA, US • published 2026-10-04 01:41:20.998886

Description

**Overview** MCAPS\-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go\-to\-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation \- delivering world\-class, AI\-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. Within MCAPS \- Core, the Customer Service \& Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. Microsoft’s SCIM organization is seeking a Principal Software AI Engineer to lead the archite...

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