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Help Desk Support Service Specialist - Intermediate

ASRC Federal • Rock Island, IL, US • published 2026-11-04 15:16:16.143802

Description

ASRC Federal Technology Solutions is looking for an experienced Help Desk Support Service Specialist \- Intermediate to support the Army Contracting Command (ACC) in Orlando, FL. The technician provides Tier 2 and Tier 3 desktop support services for Windows 11 devices. The technician will assist with lifecycle management including re\-imaging laptops and desktops to standard baselines as directed by the Regional Network Enterprise Center (RNEC), supporting both NIPR and SIPR networks and standalone systems. The technician will also assist with mobile device troubleshooting, printer/scanner support, and updates to asset/configuration management systems. Working within Microsoft Entra ID (formerly Azure Active Directory), Microsoft Intune, and Microsoft 365, the specialist will troubleshoot and resolve issues across a variety of devices. They will also support software patching above baseline requirements and participate in escalated support efforts across teams. The technician will also serve as the Video Teleconferencing (VTC) and Audio Visual (AV) specialist for ACC Orlando. They will support conferences over both Unclassified and Classified VTC solutions, including Microsoft Team...

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