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Customer Operations Manager

Hilti Group • Tulsa, OK, US • published 2026-09-28 14:55:08.970143

Description

* Tulsa, Oklahoma, United States * Customer Service * Experienced Professionals * 21044 **Drive innovation, build relationships, and make a real impact every day.** ---------------------------------------------------------------------------- The CET Customer Operations Manager is embedded in the Large/Complex Customer in collaboration with customer service, logistics, PMO and finance to enable the transactional business of the L/C customers. They are a dedicated resource in the Customer Experience Team and responsible for uncovering and executing on the customers critical levers to not only grow share of wallet but remove obstacles allowing the customer to fully align with Hilti as a value\-added partner. The COM is a critical role in the CET and responsible for uncovering and executing on the customer operational level relationship with Hilti. **What You'll do** ------------------ * Brings strong analytical and problem\-solving skills in order to manage complex customer opportunities by breaking it down into manageable parts in a systematic and detailed way * Manages customer experience through collecting and analyzing customer feedback and touchpoints * Cross functional responsib...

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