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Front Desk Agent/Night Auditor

Hampton by Hilton • Henderson, NV, US • published 2026-10-23 02:05:07.146917

Description

**POSITION DESCRIPTION:** Position: Front Desk Associate Reports To: Front Desk Supervisor and Assistant General Manager **RESPONSIBILITIES:** * Welcome and serve our guests in a friendly manner. * Handle large volume of calls. Screen and transfer calls to the appropriate person while providing superior customer service to all guests. * Process all reservations, cancellations, registrations, departures and other guest requests. * Balance room inventory. * Verify advance purchase and commissionable stays daily. * Promote Hilton Honors and follow Brand Standards for Hilton Honors guests. * Respond to and help solve guest complaints/issues in a professional manner. * Provide reliable information regarding the hotel features and local area. * Process all cash, credit card and direct bill transactions. Balance the cash drawer accurately. Discrepancies must be researched and corrected before the end of the shift. * Monitor and issue appropriate charges to guests for phone calls, suite shop, and business services. * Read the front desk log at the beginning of the shift. Use it to communicate any messages or important information for other hotel staff. * Inventory and replenish any extra g...

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