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Night Auditor

Courtyard by Marriott • San Diego, CA, US • published 2026-11-05 06:59:20.694457

Description

**Job Title: Night Auditor** Overall Responsibilities * Responsible for running all overnight duties at the Front Desk. * Complete Night Audit procedures from Fosse * Always use guest name. Listen intently to each guest, focusing directly on them during each interaction. * Use aggressive hospitality skills, which include: * Smile and Greet every Guest * Speak to the guest in a warm, friendly and courteous manner * Display genuine and enthusiastic interest in the guest, pay complete attention * Anticipate guest needs and be flexible in responding to them * Be knowledgeable about your job * LEARN to take ownership of guest problems and resolve them * Maintain and promote Guest Hospitality at all times. * Stock lobby Market on a daily basis. * Ensure that equipment at the Front Desk is in working order. Failure of Front Desk equipment needs to be reported immediately. * Be familiar with day\-to\-day selling strategy of rooms. * Have knowledge of any and all promotions and/or current programs (i.e. Marriott Rewards, Hotel Packages) etc. * Maintain a high standard of personal hygiene and be in proper uniform at all times. * Ensure that all information pertinent to the desk or related ar...

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