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Guest Services Specialist

Starboard Cruise Services • Miami, FL, US • published 2026-09-29 14:55:37.592133

Description

: The Customer Service Guest Services Specialist provides customers with high quality multi\-channel support and problem resolution in a manner that meets or exceeds defined department objectives and enhances the overall customer experience. This individual responds to guest complaints and inquiries in an expedient manner and with the highest degree of courtesy and professionalism; strives for one contact resolution; and delivers high\-touch customer service in a contact center environment. The individual in this role will develop a strong command of the company’s customer service policies and Fine Jewelry product knowledge that can be critical for offering quick and accurate assistance to customers. Additionally, the Guest Services Specialist initiates the escalation process for unresolved customer cases or issues. What you’ll be doing:: **ESSENTIAL DUTIES \& RESPONSIBILITIES:*** Receive and respond timely and professionally to a high volume of customer calls, emails, and letters regarding product problems, service questions, and general customer concerns * Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers * Control end to end...

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