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Sales/Marketing: Technical Support Specialist

canfield scientific • Parsippany-Troy Hills, NJ, US • published 2026-11-02 21:16:42.174256

Description

We are looking for a **Technical Support Specialist** who has experience in an end\-user support environment working in a technical capacity and has robust project management skills with the ability to follow it through from start to completion. The right individual performs productively in a fast\-paced work environment, works well independently, and possesses strong communication skills as well as the ability to learn quickly as new systems and software updates are released. **Job Description:** * Provide direct customer support for various hardware systems to end users, which could include medical field personnel * Directly assist the end\-users experiencing difficulty with software issues, including networking problems, and working with development and management teams when more complex issues are discovered * Answer and evaluate email requests for assistance from end\-users experiencing problems with hardware and software * Analyze information provided by the end user to determine the best solution to the issue and work with the end user to resolve the issue while providing the top\-level customer service experience * Assist corporate subsidiaries and international distributor...

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