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Customer Service Manager, Senior - Billing Operations

City of Richmond, VA • Richmond, VA, US • published 2026-10-03 15:14:19.433050

Description

Are you Richmond **R.E.A.D.Y**? **R**espect. **E**quity. **A**ccountability. **D**iversity…**YOU**!!! This is an **EXCITING** time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements: * **Virginia Retirement System (VRS)** * **Language Incentive** * **Referral Bonus** * **T****uition Assistance Program** **Description** --------------- **The anticipated hiring range is $101,260 \-** **$127,070** **This position is Unclassified and serves at the will of the Appointing Authority.** The City of Richmond Department of Public Utilities is seeking a highly qualified **Customer Service Manager, Senior \- Billing Operations** in the Customer Service Division. The ideal candidate will have strong supervisory and managerial experience, a comprehensive background in utility billing, residential and commercial metering equipment (water and gas preferred), Customer Care and Billing System (CCS) operations, and continuous process improvement. The ideal candidate will a...

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