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Patient and Guest Services Specialist

DCH HEALTH SYSTEM • Tuscaloosa, AL, US • published 2026-10-09 09:03:26.662979

Description

Overview: Patient and Guest Services Specialist is responsible for all Guest Services functions of the assigned DCH Health System location(s). Responsibilities: * Deliver the highest level of customer service in all situations. * Create a great first impression and patient experience for all patients, visitors and DCH caregivers. * Maintain professional appearance and attitude to present a positive image * Answer questions and provide directions to navigate the facility or other customer needs. * Provide update and directions regarding patient’s upcoming appointments and procedures * Maintain understanding of healthcare environment and patient and guest complexity * Utilize computer to access patients list, email and other program to assist patients, visitors and DCH care givers. * As assigned, conduct rounding to ensure visitor satisfaction * Utilize assigned phone, cell phone if applicable to communicate with our patients and customers. * Keep office and surrounding area neat, clean, functional and appealing at all times. * Retrieve wheelchair inventory from the Hospital and Outpatient buildings and secure daily to maintain the equipment inventory. * Clean and sanitize wheelchair...

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